Frequently Asked Questions
Orders & Shipping
How long does shipping take?
UK orders are typically delivered within 2–4 working days after dispatch. Delivery times for international orders vary depending on destination and customs processing.
Do you ship internationally?
Yes, we ship to selected countries worldwide. Available shipping options will be displayed at checkout.
Can I change or cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible. While we cannot guarantee changes once an order is placed, we will do our best to help.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Products
What materials are your jewellery pieces made from?
Material information is listed on each product page. If you have any questions about a specific piece, please contact us before purchasing.
Will my jewellery tarnish?
Proper care and storage will help maintain the beauty and finish of your jewellery. We recommend following our Jewellery Care Guide for best results.
Can I wear my jewellery in the shower or while swimming?
We recommend removing jewellery before showering, swimming, exercising, or sleeping to help preserve its finish and longevity.
Are your products suitable for sensitive skin?
Many customers with sensitive skin wear our jewellery comfortably. However, sensitivities vary from person to person, so we recommend reviewing the product materials before purchasing.
Returns & Refunds
Do you accept returns?
Yes. Please refer to our Refund Policy for full details regarding returns, eligibility, and timeframes.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery and include clear photographs of the item and packaging so we can assist you promptly.
How long does a refund take?
Once approved, refunds are typically processed within 5–10 business days depending on your payment provider.
Payments
What payment methods do you accept?
We accept major debit and credit cards, PayPal, and other payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure payment providers. We do not store your card details.
Contact Us
How can I contact ENIKE & CO?
You can reach us through our Contact Us page or by email. We aim to respond to all enquiries as quickly as possible.
How quickly do you respond to emails?
We aim to respond to customer enquiries within 1–2 business days.